Terms of Service.

1. Who we are

"Unithink", "UEI", "we", "us" and "our" mean Unithink Education International Private Limited, a company incorporated in India, with its office at 305, Tropical Terrace, Basavanagar, Doddanekkundi, Bangalore North, Bengaluru 560037, Karnataka, India. "You" means the person using our website or services and, where the student is under 18, the parent or legal guardian acting for them.

2. Accepting these terms

By using unithink.in (the "Website") or by booking or paying for any service, you agree to these Terms of Service, our Privacy Policy, our Refund and Cancellation Policy and our Disclaimer, which together form a legally binding agreement between you and Unithink. If you do not agree, please do not use the Website or our services.

We may amend these terms at any time by posting the revised version on this page with a new "last updated" date. Your continued use of the Website, or of a service after the change, means you accept the amended terms. Changes do not affect a service you have already paid for, unless the law requires it.

3. Students under 18

If the student is under 18, a parent or legal guardian must book, pay and agree to these terms on the student's behalf, and takes responsibility for the decisions made on the student's behalf.

4. What we do

We provide career counselling, psychometric assessments, guidance on admissions in India and abroad, application and document support, scholarship and visa guidance, test preparation, language training, SAS certification training as an authorised partner, and related services ("Services"). The scope, price and duration of each Service are those shown on the Website or in our written quotation or invoice at the time you pay.

The Website provides information about programmes, universities and admission processes. The Website does not itself take applications or registrations on behalf of Unithink or any institution, whether a partner university or any other listed university.

Our role

• We are an advisory and facilitation service. We are not a university, college, regulator, embassy, immigration authority, bank, lender, employer or recruitment agency, and we do not act as your legal representative.
• Admission, seat allotment, scholarship, visa, loan, accommodation and employment decisions are made only by the relevant institution, authority, lender or employer, under their own rules.
• Where it helps you, we may introduce you to, or work with, partner institutions, independent admission agencies or other service providers. They are independent businesses, responsible for their own services, fees, terms and conduct. An introduction is not a guarantee of their service.
• We may receive fees or commission from partner institutions or agencies. This does not change what you pay us.

5. No guarantee of outcomes

We give our best professional guidance, but we do not guarantee, and nothing on the Website, in our advertising or said by our staff is a promise of:

• admission or a seat at any institution, or any particular rank, cut-off or counselling round result;
• the grant, timing or conditions of any visa, permit or residence status;
• any scholarship, fee waiver, education loan or financial aid;
• any job, internship, salary, work permit, post-study work right or immigration pathway;
• test scores, results, certification or academic performance.

Figures we publish, such as fees, living costs, cut-offs, success rates or past results, describe the past or are estimates, and are not a promise about your case.

6. Your responsibilities

• Give us complete, true and current information and documents. You are solely responsible for the accuracy of every document you submit to us, to any institution and to any authority.
• Never ask us to alter, create or misrepresent any document. If we find false, altered or misleading information, we may stop the Service immediately, without refund, and may be required to inform the institution or authority concerned.
• Meet all deadlines, pay all third-party fees on time, attend interviews, tests and appointments, and read every offer, contract and visa condition before you accept it.
• Make your own final decisions. Our advice is input to your decision; the choice of course, institution, country, lender and accommodation is yours.
• Treat our staff with respect. We may end a Service if a client is abusive or threatening.

7. Life and study abroad: what we are not responsible for

Once a student has an admission, visa or travel plan, many things are outside our control. To the extent permitted by law, Unithink is not responsible or liable for:

• the student's personal conduct, safety, health, wellbeing, relationships or any illegal act by or against the student, in India or abroad;
• breaches of visa conditions, immigration rules, work-hour limits or local law by the student, and their consequences;
• the quality, recognition, accreditation, teaching, facilities, closure or decisions of any institution, or changes to its courses, fees or intakes;
• accommodation, travel, insurance, banking, part-time work, employment, wages or treatment by any landlord, employer or third party;
• changes in government policy, visa rules, exchange rates, fees, cut-offs or regulations in India or any other country;
• acts or omissions of institutions, embassies, authorities, lenders, airlines, independent agencies or other third parties;
• events beyond reasonable control, such as war, unrest, pandemics, natural disasters, strikes, travel bans, or system and internet failures ("force majeure").

We strongly advise every student to buy adequate health and travel insurance and to read the official guidance of the destination country and the Indian embassy or consulate there.

8. Fees and payment

• Prices are shown on the Website or in our quotation and are exclusive of GST unless stated. GST and any other applicable taxes are added at the current rate.
• Payments made online are processed by Razorpay or another payment provider. We do not store your card or bank details.
• Our fee covers our own Service only. Third-party charges, such as application fees, tuition, deposits, test fees, visa and biometric fees, VFS or courier charges, translations, attestations, insurance and travel, are paid by you directly to the third party (or through us as a pass-through) and are governed by that third party's rules.
• Refunds and cancellations are covered only by our Refund and Cancellation Policy.

9. Limitation of liability

To the maximum extent permitted by law:

• Unithink's total liability to you for any claim arising from a Service, whether in contract, tort (including negligence) or otherwise, is limited to the fees you actually paid to Unithink for that specific Service.
• Unithink is not liable for any indirect, incidental, special or consequential loss, including loss of admission, academic year, opportunity, income, employment or expected savings, or for third-party charges.
• For use of the Website alone (without a paid Service), Unithink makes no warranties about the Website or its content and is not liable for any loss arising from its use, including losses from security failures, disclosure of confidential information by other parties or the transmission of computer viruses. Use of the Website is at your own risk.

Nothing in these terms limits liability that cannot be limited under Indian law.

10. Indemnity

You agree to indemnify Unithink, its directors, staff and partners against any loss, claim or cost (including reasonable legal fees) arising from false or misleading information or documents you supply, your breach of these terms, your breach of any law or visa condition, or your misuse of the Website.

11. Website content, copyright and trade marks

The Website's content, including text, graphics, images, photographs, logos, tools and sound, belongs to Unithink or its licensors and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999 and the laws of other countries. You may view it and save or print a copy for personal, non-commercial use. You must not alter, reproduce, store in a retrieval system, transmit or use any material or trade mark on the Website without our written permission or that of the trade-mark owner. Trade marks of universities and other organisations belong to their respective owners.

Information on the Website is provided "as is" without any express or implied warranty, and we do not guarantee the accuracy or currency of any item. Please see our Disclaimer. We do not guarantee that the Website or any linked website is free from viruses, malware or Trojan horses; please use appropriate virus protection before accessing or downloading any content.

12. Links to other websites

Links to external websites are not under our control. We are not responsible for their content or currency, and a link does not imply endorsement of, or a relationship with, the linked organisation. Their own terms and privacy policies apply.

13. Unsolicited messages

We publish email addresses and phone numbers to help people contact us about our Services. Publishing them is not consent to receive unsolicited commercial messages (spam).

14. Content you submit (reviews, photos, videos, comments)

When you submit, post, tag or upload content such as comments, graphics, information, photos, reviews, text or videos ("Content") to our websites, social networks or other media, you confirm that:

• you created the Content or have the creator's permission, and you have all necessary rights and permissions, including from every person who appears in it;
• you are at least 18, or your parent or guardian has agreed on your behalf;
• the Content is non-confidential and its use by us will not violate any third party's rights or any law.

You grant Unithink and its affiliates a non-exclusive, fully paid-up, irrevocable, perpetual, royalty-free, worldwide licence (including the right to sub-license) to use, adapt, display, distribute, modify, publish, reproduce and transmit the Content, in part or in full, in any medium, including for advertising, marketing and promotion, without compensation to you. We are free to use any ideas or suggestions in your Content, and we may already have developed similar ideas ourselves. We have no obligation to use any Content.

To ask us to remove your Content, email sheelan@unithink.in with a link to it. We will use reasonable efforts to remove it within ten business days.

15. Complaints and disputes

1. Please first raise any concern with your counsellor, then in writing to info@unithink.in. We will acknowledge it within 48 hours and aim to resolve it within 30 days.
2. If it is not resolved, either party may refer the dispute to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue will be Bengaluru and the language English.
3. These terms are governed by the laws of India. Subject to the arbitration clause, the courts at Bengaluru, Karnataka have exclusive jurisdiction.

Nothing here removes any right you have under the Consumer Protection Act, 2019 that cannot be excluded.

16. General

If any part of these terms is found invalid, the rest remains in force. Our failure to enforce a term is not a waiver. You may not transfer your rights under these terms without our consent.

17. Contact