Refunds and cancellations.

1. What this policy covers

This policy applies to fees paid to Unithink Education International Private Limited for counselling, assessments, admission guidance, application support, training and related services, whether paid online through Razorpay or by bank transfer, UPI or other means. It forms part of our Terms of Service.

2. Your first consultation

The first consultation is free, so there is nothing to refund.

3. Single sessions (for example, the Career Clarity Session)

• Cancel 48 hours or more before the session: full refund, minus payment-gateway charges.
• Reschedule up to 24 hours before: free, once. Further changes may be charged.
• Cancel or reschedule less than 24 hours before, or do not attend: no refund.
• Session held: no refund. The assessment, the session and the written plan are the service.
• If we cancel and cannot offer a time that suits you, you get a full refund.

4. Packages (counselling, India admission guidance, application and admission support)

• Cancel within 7 days of payment and before any work has started (no session held, no profile review, no shortlist and no document work): refund of the amount paid, minus payment-gateway charges.
• After work has started: the package fee is not refundable, because the counsellor's time and work cannot be returned.
• A package is valid for the period, intake or admission cycle stated at purchase. Unused parts lapse at the end of it and are not refunded or carried forward, unless we agree in writing.
• A package cannot be transferred to another student without our written consent.

5. Training, test preparation and certification courses

• Cancel 7 days or more before the batch starts: refund, minus payment-gateway charges and any registration or material fee stated at enrolment.
• After the batch starts: no refund. You may move to a later batch once, if seats are available.
• Exam and certification fees paid to a testing body or partner (for example SAS, IELTS, TOEFL, PTE) follow that body's own refund rules.
• If we cancel a batch, you choose a full refund or a seat in the next batch.

6. When fees are not refundable

Our fee is for guidance and work done, not for a result. No refund is given because of:

• rejection or non-admission by any university or college, or not getting a seat in a counselling round;
• refusal, delay or conditions on any visa, permit or residence application;
• not receiving a scholarship, fee waiver or education loan;
• changes in government policy, visa rules, fees, cut-offs, exchange rates or institutional decisions;
• the student changing their mind, course, country or plans, deferring, or withdrawing from an institution;
• the student's test scores, academic results, missed deadlines, missed appointments or failure to provide documents;
• false, altered or incomplete information or documents provided by the student or family;
• anything that happens after the student travels or joins an institution, including matters of conduct, health, safety, accommodation, employment or the institution itself;
• events beyond our reasonable control (force majeure).

7. Third-party fees

Application fees, tuition, seat deposits, test fees, visa and biometric fees, VFS and courier charges, translation and attestation fees, insurance, travel and similar charges go to third parties. Where we collect any of them on your behalf, we pass them on. They are refundable only if and to the extent the third party refunds them, in line with its rules and timelines. Tuition and deposit refunds are always claimed directly from the institution.

8. When we will refund

You will receive a refund of the fee for the part of the Service not delivered if Unithink is unable to deliver a paid Service as described, or ends a Service for reasons that are not your responsibility.

9. How to ask for a refund or cancel

1. Email info@unithink.in from the email address used at booking, with your name, phone number, the service, the payment date and the payment reference.
2. We will acknowledge your request within 2 working days and decide within 7 working days.
3. Approved refunds are paid to the original payment method within 7 to 10 working days of approval. Bank and card processing times may add a few days.

10. Payment disputes and chargebacks

Please contact us before raising a dispute or chargeback with your bank or card issuer; most issues are resolved quickly. If a chargeback is raised for a service that was delivered, we will share the records of the work done with the payment provider.

11. Taxes

Where a refund is made, GST is refunded or adjusted in line with GST law.

12. Contact