1. Who is responsible for your data
Unithink Education International Private Limited ("Unithink", "we"), 305, Tropical Terrace, Basavanagar, Doddanekkundi, Bangalore North, Bengaluru 560037, Karnataka, India, decides how your personal data is used (the "Data Fiduciary" under the Digital Personal Data Protection Act, 2023). This policy follows that Act, the Information Technology Act, 2000 and the rules made under it.
The website provides information about programmes and universities and helps you understand admission processes and the learning options available. It does not take applications or registrations on behalf of Unithink or any institution, whether a partner university or any other listed university.
2. Where this policy applies
This policy covers personal data we collect through unithink.in, our forms, phone calls, WhatsApp, email, counselling sessions, events and fairs, and our training programmes.
3. What we collect
- Contact details: name, email address, postal address, phone and WhatsApp number, and a parent's or guardian's details.
- Profile and demographic details: age, date of birth, gender, city, educational background, marks, ranks, test scores, work experience, interests, budget and preferred courses or countries.
- Documents you share for a Service: transcripts, certificates, passport, statements of purpose, recommendation letters, CV, financial and sponsorship documents.
- Assessment results: answers and results of psychometric and career assessments.
- Payment information: payment references and invoices. Card and bank details are handled by our payment provider (Razorpay) and are not stored by us.
- Technical information: IP address, device type, browser type, internet service provider, date and time of visit, referring and exit pages, and clicks.
- Usage information: pages visited, tools used, items saved to your shortlist, and how you found us (for example, the advertisement or search you came from).
4. Why we use it
- To respond to your enquiry and call you back.
- To provide, personalise and improve our Services, including counselling, shortlists, applications, document review, training and assessments.
- To communicate with you about your enquiry, account and Services, including reminders and follow-ups.
- To process payments and send invoices.
- To send you updates and offers, only if you have agreed; you can opt out at any time.
- To detect, prevent and respond to fraud, security or technical issues.
- To analyse how our website is used and improve it.
- To comply with legal obligations.
We use your data on the basis of your consent, or for a legitimate use allowed by law, such as completing a Service you asked for or meeting a legal obligation.
5. Students under 18
For students under 18, we collect and use personal data only with the verifiable consent of a parent or legal guardian, and we do not use it for behavioural tracking or targeted advertising.
6. Who we share it with
- Institutions you choose to apply to, and admission or counselling authorities, to process your application.
- Partner agencies and service providers who help with your admission, visa, test, loan, accommodation or travel, when this is needed for the Service you asked for.
- Embassies, consulates and visa centres, when you ask us to help with a visa application.
- Our technology providers (data processors), who handle data for us under contract: website hosting (Netlify), payments (Razorpay), email and calendar (Google), our customer records system, messaging (WhatsApp) and analytics.
- Authorities, such as law enforcement or government agencies, when the law requires it.
- A new owner, in case of a merger, acquisition or sale of all or part of our business.
We do not sell your personal data.
7. Transfers outside India
If you apply to study abroad, your data must be sent to institutions, authorities and service providers in the countries you choose. Some of our technology providers may also store data outside India. We transfer data only as needed for your Service and in line with Indian law and any restrictions notified by the Government of India.
8. Log files
Like most websites and hosting companies, we use log files that record visits: IP address, browser type, internet service provider, date and time, referring and exit pages and possibly the number of clicks. These are used for analysing trends, running the site, understanding how visitors move through it and gathering demographic information, and are not linked to information that identifies you personally.
9. Cookies, web beacons and advertising
We use cookies to remember your preferences (for example light or dark mode and your saved shortlist) and to understand which pages are visited, so we can improve the site. You can block or delete cookies in your browser settings; some features may then not work.
We may use advertising and analytics partners, such as Google and Meta. Their ad servers and networks may use cookies, JavaScript or web beacons in their advertisements and links, sent directly to your browser, and automatically receive your IP address when this happens. They use these to measure the effectiveness of their campaigns and personalise the ads you see. We have no access to or control over these third-party cookies; their own privacy policies apply. Advertising cookies are not used for students under 18 where we know the user's age.
When you send an enquiry form, you tick a box agreeing that Unithink may contact you by phone, WhatsApp and email about your enquiry. We store that you agreed, the exact wording you agreed to, and the date and time, with your enquiry. To know which page or advert brought you to us, we also store the campaign tags in the link you arrived from (such as utm_source, gclid or fbclid), the first page you landed on and the referring website, in your browser for up to 90 days, and send them with your enquiry. On unithink.in we use these tracking tools: Google Analytics 4 (cookie _ga), Meta Pixel (cookies _fbp and _fbc), Google Ads conversion tracking and Microsoft Clarity.
10. How long we keep it
We keep your data only as long as needed for the purpose it was collected for: enquiries for up to 3 years from the last contact, client records for 8 years after the Service ends (to meet tax and accounting law), and assessment results for the duration of the Service unless you ask us to keep them. After that, it is deleted or anonymised.
11. How we protect it
We take reasonable security measures to protect personal data from unauthorised access, disclosure, alteration or destruction, including encryption in transit, access only for staff who need it, two-factor login on our systems, and regular backups and reviews of our security practices. No system is completely secure; if a breach affects you, we will inform you and the Data Protection Board of India as the law requires.
12. Your rights
You have the right to:
- know what personal data we hold about you and how it is used, and receive a copy in a portable format;
- have it corrected, completed or updated;
- have it erased, or its use restricted, where we no longer need it or you withdraw consent (unless the law requires us to keep it);
- withdraw your consent at any time, as easily as you gave it (this does not affect what was done before);
- nominate another person to exercise your rights if you die or become incapable;
- have your grievance addressed.
To use any of these rights, email info@unithink.in. We will respond within 30 days.
13. Grievance Officer
Grievance Officer, Unithink Education International Private Limited
305, Tropical Terrace, Basavanagar, Doddanekkundi, Bengaluru 560037
Email: info@unithink.in
If you are not satisfied with our response, you may complain to the Data Protection Board of India.
14. Other websites
This policy applies only to data collected by Unithink. Websites we link to have their own privacy policies; please read them.
15. Changes to this policy
We may update this policy to reflect changes in our practices or the law. We will post the revised policy here with a new date, and tell you directly about material changes where we can.
16. Contact
Questions about this policy or how we handle your data: info@unithink.in.